Payments Policy

As a company, we value what we do to serve each client who works with us or uses our services. Find below our payment policy.

For web development

1. A client who, after a successful personal agreement with CTL to commence a website development project, either through the CEO or any of its internet platforms, will pay a non-refundable 10% of the project’s cost as indicated on our pricing page. This cost will be used to cater for the domain name purchase for the client and also serve as a commitment fee to ensure the work is done. CTL will not be liable to refund this money if the client chooses to stop the project as it is being worked on completely.

2. The client can choose to pay for the project upfront if so he/she wishes. For this, CTL will refund the money, excluding the initial 10% payment, if the client expresses no more interest in CTL continuing with the project.

3. Upon successful completion of a web project, a client can either pay fully for the remaining 90% of the project cost or opt for a weekly 10% payment in instalments. For clients who pay in instalments, their websites will be placed in maintenance mode if payment is delayed. They are subject to complete website reset and deletion if payments are delayed for at most 9 weeks after completion.

4. Since each project is different, there are other costs for each project. The categorised costs of projects are enlisted on our pricing page and are subject to revisions by CTL.

5. Project payments will be sent to the company’s account through mobile money, bank transfer, or any payment service provider we use. The payment information will be shared with the client prior to the start of the project.

For website updates, management and maintenance

1. A client who approaches us to either manage, update or maintain one’s website, whether developed by CTL or not, will be charged for every new work done on the website. The pricing will align with the website updates, management, and maintenance costs on our pricing page.

2. Clients whose websites are developed and maintained by CTL will be subject to paying annual website domain name and hosting fees for their websites. The estimated cost will be generated via invoice from our domain and hosting service provider, which will be computed and communicated to the client. Failure of a client to pay for these costs will lead to the cessation of one’s website from functioning when the domain name expires. When this happens, CTL will not be liable.

For social media account management

1. A client who approaches CTL to manage one’s social media accounts will pay a monthly fee as indicated on our pricing page for all posts and maintenance (including setup and replying to post comments) works done on the socials. The monthly fee will be charged individually for each social media page handled.

2. CTL does not to manage accounts created on X (formally Twitter). Therefore, a client who approaches us to manage various social media accounts would have to exclude it upon agreements with CTL.

3. Social media ads run by any of our clients through us will be charged to the client’s debit/credit card account and not CTL’s.

4. Clients will pay their monthly subscription fee to CTL’s account numbers shared with the client upon contract agreement on the last Friday of each month as long as the contract exists.

General Policies

1. Late payment of fees by any of our clients will result in a temporary suspension of all works done by CTL for the client until all arrears are settled.

2. Disputes between the client and CTL will be resolved amicably via an official meeting between CTL and the client. The meeting can be held via a phone call or virtual meeting.

Updates and Reviews

Our payment policy will be reviewed periodically by our team, especially with the addition of new services to our company’s work structure.